Terms of Service

Medlar is an AI operations workspace. You can connect supported third-party services, describe a task in plain language, and ask Medlar to plan or execute work through those services. Available tools depend on your connections and deployment configuration.

• You must provide accurate information and keep your login credentials secure.
• You're responsible for all activity that happens under your account or workspace.
• You must be at least 16 and able to enter into a binding contract.

When you connect an account, you authorize Medlar to access it and to act on your behalf to carry out the tasks you describe. You agree that:

• you have the right to connect those accounts and to let Medlar act on them;
• new connections are read-only by default. Workspace administrators can change an integration's access and choose whether every action, external writes, or ordinary actions in selected apps require approval. Some actions may therefore run without a per-action click. You are responsible for workspace policies, instructions, and actions executed through your connected accounts;
• Medlar uses AI, which can be wrong or incomplete. Review its output before relying on it; it is not professional, legal, financial, or medical advice.

• Medlar offers Free, Solo, Team, and Scale plans. Plans differ by live-workflow capacity, connection limits, workspace members, retained history, guardrails, and a fair-use model usage allowance. The current details are shown on the Pricing page.
• Paid plans are billed monthly in advance through our reseller and Merchant of Record, Paddle, who processes payments, issues invoices, and appears on your statement.
• Subscriptions renew automatically until cancelled. You can cancel anytime; cancellation, refunds, and the money-back guarantee are described in our Refund Policy.
• We may change prices or plan contents with reasonable advance notice. Changes to a paid subscription apply no earlier than the next billing period unless you expressly agree otherwise.

You agree not to:

• break the law, infringe anyone's rights, or process data you have no right to;
• use Medlar to send spam, harass, deceive, or harm others;
• probe, scan, overload, or interfere with the service, its security, or its infrastructure, or try to circumvent usage limits;
• resell or provide the service to third parties except as expressly permitted.

We may suspend or terminate accounts that violate these terms or put the service at risk.

The data in your connected accounts and the instructions and results of your runs are yours. You grant us the limited rights needed to operate the service for you — for example, to access connected accounts you authorize and to send relevant content to the service providers named in the Privacy Policy to fulfill your requests. How we handle data is described in our Privacy Policy, which is part of these terms.

Medlar — the name, logo, software, design, and content — belongs to us or our licensors. You may not use the Medlar name or logo without written permission, except to truthfully refer to us. If you send us feedback, you grant us a perpetual, royalty-free license to use it without obligation.

The service is provided "as is" and "as available", without warranties of any kind, express or implied — including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure, or that its output will be accurate. You are responsible for reviewing and approving the actions Medlar proposes.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total aggregate liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim. Nothing here limits liability that cannot lawfully be limited.

You can stop using Medlar at any time and can use the account and workspace controls made available in the app to export or request deletion of data. We may update these terms as the product evolves; the effective date above reflects the current version, and material changes will be announced on this page or to registered users. Continued use after an effective change constitutes acceptance where permitted by law.

These terms are governed by the laws of the Republic of Türkiye, and the courts of Istanbul have exclusive jurisdiction — without prejudice to any mandatory consumer protections that apply where you live.

Questions about these terms: hello@medlar.app.