Refund Policy

The Free plan is free. It includes a one-time allotment of credits so you can try Medlar on real work with no card and no charge.

• Paid plans (Starter, Team) are billed monthly in advance through Paddle. Each renewal grants that month's credits.
• One credit is spent per message you send to the agent. Credits reset — they do not roll over — at each monthly renewal.
• Prices are shown in USD; your bank may convert to your local currency.

You can cancel your subscription at any time from your billing settings or by emailing us. Cancellation stops all future charges. You keep access and any remaining credits until the end of the period you already paid for; we do not prorate or refund partial months on cancellation.

If Medlar isn't right for you, email hello@medlar.app within 14 days of your first payment and we'll refund it in full — no questions asked. This applies to a plan's first charge; renewal charges after that are covered by the cancellation terms above.

Beyond the 14-day window, refunds are considered case by case — for example a clear service failure or a duplicate/accidental charge. Because credits are consumed as soon as you use them, fees for a month whose credits have largely been used are generally non-refundable.

Email hello@medlar.app from the address on your account, with the date and amount of the charge (or the Paddle receipt). We reply within a few business days. Approved refunds are returned to your original payment method by Paddle; the time to appear depends on your bank.

You can also request help directly through the receipt Paddle emailed you. Nothing in this policy limits any mandatory refund or consumer-protection rights you have where you live.

Questions about billing or refunds: hello@medlar.app.